online operation officer

As the business expand, we are looking for Online operation officers to support our team & secure the customer business smooth running. 

• Become a product service expert of Aututech.
• Providing level 2 support to customer support team, assisting them in dealing with customer queries (eg. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
• Analysis and reporting on product performance, including daily and weekly product performance reviews.
• Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
• Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
• Monitor product operation status, and report key technical issues for upgrades in a timely manner.
• Improve customer service experience and satisfaction through high-quality, proactive customer support.

Job Requirements

• Able to accept 24 hours shift jobs from Monday to Sunday.
• Excellent logical and analytical skills with a keen eye for detail.
• Customer service experience is highly desirable but not mandatory.
• Excellent communication skills (Especially on reading and writing).
• Have a great interest or knowledge in sports.
• Strong logical ability, independent thinking, judgment ability and decision-making.
• A team player.